Privacy policy
Privacy Policy
Last updated December 9 2024
1. Information We Collect and How We Use It
When you make a purchase from FixtureNest, we collect the personal information you voluntarily provide, such as your name, billing address, shipping address and email address. This information is used to process and fulfill your order and to provide customer support.
When you visit or browse our website, certain information is automatically collected, including your Internet Protocol address, browser type and operating system. This helps us understand how visitors use our site and allows us to improve performance and user experience.
If you create an account or join our membership program, we may collect additional details such as your name, email address, phone number, date of birth and delivery address to manage your membership and related benefits.
With your permission, we may send promotional emails about new products, special offers or store updates.
With your consent, we may also analyze your activity and preferences to display personalized content and product recommendations that better match your interests and shopping habits.
2. Consent
How consent is provided
When you provide personal information to complete a transaction, verify payment details, place an order, arrange delivery or return an item, you consent to our collection and use of that information for those specific purposes.
If we request your information for additional purposes such as marketing, we will ask for your explicit consent or provide you with the option to decline.
If you are a registered member of FixtureNest, you acknowledge and agree that
Your personal information may be shared across affiliated FixtureNest stores to support cross store membership services
We may contact you regarding membership related matters such as account updates, birthday messages, reward points, benefits and redemption programs
Your data may be used for promotional activities including targeted marketing and personalized product recommendations
Your information may be used for advertising retargeting and shared with trusted third parties for data analysis and campaign execution
Certain data may be shared with our ecommerce platform provider for operational insights and marketing analysis
Withdrawing consent
You may withdraw your consent at any time by contacting us through the support email listed on our website or by mail. Withdrawal of consent may affect our ability to provide certain services.
3. Disclosure of Information
We may disclose your personal information if required to do so by law or if you violate our Terms of Service.
4. Ecommerce Platform and Data Storage
FixtureNest operates using a third party ecommerce platform that enables us to sell products and services online. Your data is stored through the platform’s secure databases and applications and is protected by firewalls and security measures.
Payment processing
If you choose a direct payment method, your payment information is encrypted and handled in accordance with Payment Card Industry Data Security Standards. Payment data is retained only as long as necessary to complete the transaction and is then deleted.
All payment processors used by FixtureNest comply with PCI DSS requirements to ensure secure handling of credit card information.
5. Third Party Services
Third party service providers engaged by FixtureNest collect and use your information only to the extent necessary to perform their services.
Some providers such as payment processors have their own privacy policies governing how your information is handled. We recommend reviewing those policies to understand how your data is managed.
Certain providers may operate in different jurisdictions. As a result, your information may be subject to the laws of the regions in which those providers or their facilities are located.
Once you leave our website or are redirected to a third party site or application, this Privacy Policy no longer applies.
6. Security Measures
We take reasonable and industry standard precautions to protect your personal information from loss, misuse, unauthorized access, disclosure or alteration.
Credit card information is encrypted using secure socket layer technology and stored using advanced encryption standards. While no method of online transmission or storage is completely secure, we follow PCI DSS requirements and accepted industry practices to safeguard your data.
7. Cookies
FixtureNest uses cookies to improve your browsing experience. Cookies allow our website to remember your session, track visits and store cart information.
Common cookies may include session identifiers, visit tracking cookies, unique visitor counters and cart storage cookies. You may choose to disable cookies through your browser settings, although some site features may not function properly.
8. Age Requirement
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have given consent for any minor dependents to use the site under your supervision.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting on the website.
If material changes are made, we may notify you using the contact information associated with your account. You agree to keep your account details accurate and up to date so we can communicate with you when necessary.
If FixtureNest is acquired or merged with another company, your personal information may be transferred to the new owners to continue providing products and services.
Questions and Contact Information
If you would like to access, correct, update or delete your personal information, file a complaint or request additional details, please contact our Privacy Compliance Officer through the support contact listed on the FixtureNest website.