Privacy policy

Privacy Policy

Introduction

This Privacy Policy describes how Fixturenest (referred to as the Site, we, us, or our) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.fixturenest.com, or otherwise communicate with us.

By using our Site and Services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal obligations. Any updates will be posted on this page, and we will update the Last Updated date accordingly. Continued use of the Site signifies your acceptance of these changes.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve our Services. This includes direct information you provide, data from your usage, and third party sources such as service providers.

We may use your information to:

  • Communicate with you

  • Process orders and returns

  • Improve services and website performance

  • Enforce our policies and protect our users

  • Comply with legal obligations

What Personal Information We Collect

Information You Provide Directly

  • Contact details including name, email, address, and phone number

  • Order details including billing, shipping, and payment info

  • Account login and support information

Information Collected Automatically

We collect usage data including device type, browser type, IP address, interaction history, and cookie data.

Information from Third Parties

We may receive data from vendors, Shopify, and payment processors who collect your payment information. This helps us fulfill your orders and provide better service.

How We Use Your Information

Providing Services

To fulfill orders, manage accounts, process payments, arrange shipping, send confirmations, and facilitate returns or exchanges.

Marketing and Advertising

To send promotional messages, display personalized ads, and improve campaigns. This use is based on our legitimate business interests or your consent where applicable.

Security and Fraud Prevention

To protect our Site, detect suspicious activity, and secure your account and information.

Service Improvements

To enhance user experience and support, and to analyze trends and feedback for better performance.

Cookies and Tracking

We use cookies and similar technologies to enhance site functionality, analyze user interaction, and support marketing. For Shopify powered cookie usage, see Shopify Cookies Policy.

You can manage cookies through your browser settings. Our site also respects the Global Privacy Control (GPC) signal to opt out of targeted advertising.

Sharing Your Personal Information

We may share your personal data with:

  • Service providers such as payment processors, shipping partners, and IT support

  • Marketing partners for advertising purposes

  • Legal authorities as required by law

  • Affiliates within our corporate group

  • Third parties with your consent or direction

We do not sell or share sensitive personal information without your consent.

Third Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies when visiting those sites.

Children’s Privacy

We do not knowingly collect personal information from children. If you believe a child has submitted data to us, please contact us and we will delete it.

Security and Retention

While we use standard security measures, no method is completely secure. Please avoid sending sensitive data via unsecured channels.

We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your location, your rights may include:

  • Access to your personal data

  • Request deletion or correction

  • Data portability

  • Opt out of sale or sharing of data

  • Restriction of processing

  • Withdrawal of consent

  • Appeal of data decisions

  • Unsubscribing from marketing communications

You can exercise these rights by contacting us using the details below. We may require identity verification before processing requests.

Complaints

If you have concerns about our data practices, contact us. You may also have the right to file a complaint with your local data protection authority.

International Users

Your data may be stored or processed outside your country. We use recognized mechanisms like Standard Contractual Clauses to ensure adequate protection.

Contact Us

If you have any questions or would like to exercise your data rights, please contact us at:
📧 support@fixturenest.com

We are the data controller of your personal information unless otherwise stated.